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When to use dbNews?
dbNews
automates the flow of business information by identifying,
extracting, formatting, and transmitting timely information
broadcasts or alerts from your commercial or in-house database
systems. dbNews publications are highly configurable and
can be tailored for virtually any scenario where people
need be informed on a scheduled basis or as events like
new business data or status changes occur.
With
powerful new features allowing SQL scripts to be executed
against new or changed database records, some customers
are even using dbNews as an integration solution by transferring
data between multiple systems and databases.
While
there is no limit to the types of intelligent communications
you can create for your organization, typical uses include
communications for management,
supervisors & staff, employees,
customers, and trading
partners.
Management
Key
Performance Indicators (KPI's) allow executive management
to quickly assess the performance of their business areas.
KPI's should be measurable, relevant, and timely. Examples
include:
Internal Business Quality Performance Indicators
- Productivity
in terms of capacity to throughput
- Safe
work procedures: number of accidents or near-misses
- Resource
utilization
- Response
time to emergency or other work
- Turnaround
time: Initializing to closure
- Resource
scheduling or leveling
- Utilization
of assets such as equipment, instruments, or laboratories
- Utilization
of staff by department, crew, gang and individual
- Job
progress in terms of remaining hours
- Forward
load, backlog and current work load
Customer
Care Indicators
- Expansion
of customer base: New customers per period
- Work
volume per customer
- Customer
rating in terms of volume, profitability and payment
- Customer
service levels: satisfaction index
- Number
of revisits/rework, complaints
Financial
Indicators
- ROI
and ROCE
- EBIT
- Actual
vs. Estimate
- Cash
flow
- Debtor
days
- Revenue
forecasts
- Cost
of sales effort
- Profit
and Loss statements calculations
- Revenue
vs. costs per perio
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Supervisors
& Staff
Tactical
management reports and localized KPI reports help supervisors
to manage their teams more effectively. By monitoring and
communicating business information or events that require
attention, dbNews enables supervisors to manage by exception
without having to wade through voluminous reports or rely
on manual notification from individuals, other departments,
etc.
Workflow
- How
many new items or orders (e.g. sales, inquiries, purchase
orders, work orders, etc.) for the period?
- How
many active items or orders?
- How
many completed items or orders?
- Items
requiring immediate attention
Workload
- Backlog
- Current
workload
- Forward
load
Performance
- Work
due but not finished
- Work
finished before due date
- Work
finished on target
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Employees
Just
in time information broadcasts and alerts can improve employee
productivity and product quality. Examples include:
- Weekly
task list
- Overdue
items
- Emergency
items
- Changes
to standard operating procedures
- Missing
time & attendance entries
- And
countless others
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Customers
dbNews
empowers you to easily implement automated customer communications
and improve customer service without the expense of a full
blown Customer Relationship Management (CRM) enterprise
solution. Because the message generated by dbNews is completely
configurable, you can send professional, personalized communications
with rich content (company logo, graphics, dynamic links
to more information, etc) to your internal or external customers
to keep them informed automatically. Some common uses include:
- Confirmation
of order receipt or request
- Customer
satisfaction survey message to collect data when job or
order is complete
- Thank
you message
- Notification
of completed order
- Notification
of closed order
- Notification
of any order status change
- Notification
of scheduled work or delivery
- Summary
listing of current projects or orders
- Copy
of transaction such as purchase order, inquiry, work order,
etc.
- Monthly,
quarterly, annual budget or spending summary
- Periodic
company newsletter
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Trading
Partners
Getting
the right information at the right time to external companies
that support your organization can result in better and
faster service. Automating these communications may also
free up employees for more value-added work. Some examples
are:
- Automatic
request for inventory replenishment for consigned inventory
- Alerts
for project timeline or budget problems/exceptions
- Distribution
of relevant changes in policies or terms
- Weekly
listing of new RFP's
- Periodic
listing of cost or price information in Excel format
- Receipt
of materials or services confirmation
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